Shipping policy

Shipping Policy

Thank you for visiting and shopping at The Resin Den. Below are the terms and conditions that constitute our Shipping Policy.

1. Production Time vs. Transit Time

Because we operate an on-demand manufacturing workshop, your order must be physically fabricated from liquid resin before it can be packaged and shipped.

Production Time (Our Queue): Our standard turnaround time to print, process, and quality-check your models is typically 3–7 working days before dispatch. During peak hobby seasons or major model releases, this queue may take slightly longer.
Transit Time: This is the time it takes for the courier to deliver your package after it leaves our workshop.

Please note that choosing an expedited shipping method at checkout only speeds up the courier's transit time; it does not bypass the workshop production queue needed to manufacture your miniatures.

2. Our Shipping Network & Rates

We utilize a robust network of domestic couriers to deliver our parcels across the UK, primarily partnering with Royal Mail, Evri, InPost, and Yodel. However, we reserve the right to select or substitute any other reliable delivery service at our discretion to ensure your package arrives as safely and efficiently as possible.

We dynamically select the best carrier for your order depending on the size, weight, and fragility of the miniatures being shipped. Our shipping rates are calculated and displayed clearly at checkout:

Working days are Monday to Friday, excluding UK Bank Holidays.

3. Order Tracking

Once your custom prints are packed and a shipping label is generated, you will receive an automated Shipping Confirmation email containing your tracking number and a link to the corresponding carrier's portal. Tracking data usually updates within 24 hours of the courier collecting your parcel from our workshop.

4. Damaged or Broken Items in Transit

We take massive pride in our packaging, using heavy-duty boxes and generous protective bubble wrap to ensure your miniatures arrive safely. However, raw resin can be fragile under rough handling.

If your models arrive snapped or broken due to handling by the courier, please contact us within 30 days at Support@theresinden.co.uk. As outlined in our Return Policy, please provide your order number and clear photos of the broken components and the shipping box so we can immediately fast-track a free replacement print for you and file an insurance claim with the courier.

5. Lost Parcels

A parcel is only legally classified as "lost" by UK couriers after a set number of working days have passed since the expected delivery date (usually 10–14 working days). If your tracking link stops updating and your delivery window has completely passed, please email us. We will launch an investigation with the carrier and, if confirmed lost, we will immediately jump your replacement items to the front of our printing queue.

6. Wrong Address & Failed Delivery Attempts

Please double-check your delivery address at checkout. In accordance with our Terms of Service:

We cannot alter the delivery address once the package has been handed over to the courier network.
If a parcel is returned to our workshop because an incorrect address was provided, or because it was left unclaimed at a local delivery depot, locker, or post office after a delivery attempt, a refund cannot be issued (as these are custom prints). The customer will be liable for the secondary postage costs to have the items re-shipped.

Contact Us

If you have any questions about our shipping network, or if you require specific courier arrangements for your address, please reach out to us before placing your order: